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FAQs

How does 'One Size' work?

A majority of our styles are one size, each style varies, some styles are bigger than others from a size 10-22 depending on style. We describe the sizes in the description online or if you are local or visiting the shop, our staff know the styles inside out.

Many of our styles are ‘one size’ they vary in size from a size 8-20, we advise ‘would best fit’ within the descriptions online or give us a call/pop in and see us and we can help you more!

Do you have a shop?

STORY Boutique is in a lovely little courtyard on the outskirts of Northampton.

STORY Boutique

14 Kent Road

St Crispins Retail Village

Northampton

NN5 4DR

Can I order over the phone? 

Yes of course, if you’d prefer to talk to one of the STORY girls for advise call us on 01604 589849 Mon-Sat 9:30-5.

When will my click & collect be ready? 

We aim to have all Click & Collect orders ready by 12pm the following day, you will be notified via e-mail when it is available to collect.

Can I make changes to my order?

Once your order has been placed we are generally unable to make amendments, however, if we can help, we will! Drop us an email at hello@shopatstory.co.uk with the details. 

My order has arrived but items are missing or faulty

Oh no! We are so sorry to hear this! Please send us an e-mail to hello@shopatstory.co.uk with your order number, the name and/or product code of the item you were supposed to receive and/or any further details of the problem, and one of our team will be in contact ASAP.

Will you be restocking a specific item?

Our popular items can sell out quickly, if there is an item you are looking for which is sold out, you can sign up to be notified when it comes back in stock on the item page.

I need help choosing an outfit!

We are here to help! Drop us an email and one of our stylist will get back to you, hello@shopatstory.co.uk or give us a call on 01604 589849.

 

 

 

 

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